Gift Certificates
Shipping and Handling fees apply with your order. All certificates are applicable
with maddieandme.com with no expiration dates. Entire amount of gift certificate
must be used on one purchase. Product prices are variable and subject to change.
Return Policy
Handbags
If you are not completely satisfied with your bag, return it within 30 days and
we will remake another bag (same style, same image) at no additional cost. If you
need to return a product, please send an e-mail to customerservice@maddieandme.com.
All products are guaranteed against defects in materials and workmanship for 90
days from shipment. If you need to return a product, please send an e-mail to customerservice@maddieandme.com.
We immediately begin processing your order. You may cancel your order only within
the first 24 hours by sending an e-mail to customerservice@maddieandme.com. If you
would like to speak to someone regarding your order, please call during our business
hours of 9:00am to 3:00pm PST Monday through Friday at 714.813.3749.
Jewelry
If you are not completely satisfied with your jewelry, return it within 30 days
and we will remake it (same style, same image) at no additional cost. If you need
to return a product, please send an e-mail to customerservice@maddieandme.com.
All products are guaranteed against defects in materials and workmanship for 30
days from shipment. If you need to return a product, please send an e-mail to customerservice@maddieandme.com.
Appropriate storing of jewelry is very important and care instructions are included
with your piece. If you would like to speak to someone regarding your order, please
call during our business hours of 9:00am to 3:00pm PST Monday through Friday at
714.813.3749.
We immediately begin processing your order. Because of the custom nature of our
products, orders cannot be cancelled once they have been placed.